Privacy Policy

Last updated: September 2026

ADK Scaffolding respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we may collect when you visit our website, contact us or request a quotation, why we use it and how we keep it secure.

1. Who We Are

This website is operated by ADK Scaffolding.

ADK Scaffolding provides domestic, commercial and specialist scaffolding services across Dorset and the wider South of England.

For privacy-related enquiries, you can contact us using:

Email: info@adkscaffolding.co.uk
Telephone: 01308 459242

Additional company and registered office details can be added here where applicable.

2. Information We Collect

We may collect personal information when you contact us, request a quotation or otherwise communicate with ADK Scaffolding.

This may include:

• Your name
• Email address
• Telephone number
• Company or organisation name
• Property or project address
• Details about your scaffolding requirements
• Preferred project dates
• Photographs or documents you choose to send us
• Information contained within emails, telephone enquiries or WhatsApp messages
• Any other information you choose to provide as part of your enquiry

We only ask for information that is reasonably required to respond to your enquiry or provide our services.

3. Contact Forms & Quote Requests

When you submit a contact or quotation form through our website, the information you provide is used to respond to your enquiry and assess your scaffolding requirements.

Submitting an enquiry does not automatically add you to a marketing mailing list.

We may contact you by telephone, email or another communication method you have used to contact us in order to discuss your enquiry, arrange a site visit or provide a quotation.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Prepare and provide quotations
• Arrange site surveys
• Discuss project requirements
• Deliver scaffolding services
• Manage existing customer relationships
• Communicate about ongoing projects
• Maintain business and accounting records
• Deal with questions, complaints or disputes
• Improve our website and services
• Maintain the security and performance of our website
• Meet legal, regulatory or insurance requirements

We do not sell personal information to third parties.

5. Our Lawful Basis for Using Your Information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract

We may process your information where it is necessary to provide a quotation, take steps at your request before entering into a contract or provide scaffolding services you have agreed to purchase.

Legitimate Interests

We may use information where it is reasonably necessary for the operation of our business, such as responding to enquiries, maintaining customer relationships, protecting our website and improving our services.

Where we rely on legitimate interests, we consider whether our interests are balanced against your rights and privacy.

Legal Obligation

We may need to retain or process certain information to comply with legal, tax, accounting, health and safety or regulatory requirements.

Consent

Where consent is required, for example for certain non-essential cookies or analytics technologies, we will ask for your permission.

6. Google Analytics

We use Google Analytics to help us understand how visitors use our website.

Google Analytics may collect information such as:

• Pages visited
• Approximate location
• Device and browser type
• Time spent on the website
• How visitors reached the website
• General interactions with website content

We use this information to monitor website performance, understand which pages are useful to visitors and improve the website over time.

Google Analytics may use cookies or similar technologies. Where required, analytics cookies will only be activated after you have provided consent through our cookie management system.

You can change or withdraw your cookie preferences at any time using the cookie controls available on the website.

7. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites operate correctly, remember preferences and provide information about how the website is used.

We may use:

Essential Cookies

These are required for the website to function correctly and may include security, form protection and cookie preference functionality.

Analytics Cookies

These help us understand how visitors interact with the website and may be used by services such as Google Analytics.

Where required, analytics cookies will only be activated after you have provided consent through our cookie management system.

You can change or withdraw your cookie preferences using the cookie controls available on the website or through your browser settings.

8. Website Hosting & Technical Information

When you visit our website, our hosting and security systems may automatically process technical information such as:

• IP address
• Browser type
• Device information
• Date and time of access
• Pages requested
• Server and security logs

This information may be used for website security, fraud prevention, troubleshooting and maintaining the performance of the website.

9. WhatsApp & Other Third-Party Services

If you choose to contact ADK Scaffolding through WhatsApp or another third-party communication service, your information may also be processed by that service in accordance with its own privacy policy.

We recommend reviewing the privacy settings and policies of any third-party service you choose to use.

10. Who We May Share Information With

We do not sell or rent your personal information.

Where necessary, information may be shared with trusted organisations that help us operate our business, such as:

• Website hosting and maintenance providers
• Email and communication providers
• Analytics providers
• IT and security providers
• Accountants and professional advisers
• Insurers
• Contractors or suppliers involved in your project
• Regulatory bodies or authorities where required by law

We only share information where there is a legitimate reason to do so and only to the extent reasonably necessary.

11. International Data Transfers

Some technology providers we use may process information outside the United Kingdom.

Where this happens, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection requirements.

12. How Long We Keep Your Information

We only keep personal information for as long as it is reasonably required for the purpose it was collected.

General enquiries that do not lead to work will be periodically reviewed and deleted when they are no longer required.

Where you become a customer, some information may need to be retained for longer for accounting, contractual, insurance, health and safety or legal purposes.

We will not retain personal information indefinitely where there is no reasonable business or legal reason to keep it.

13. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

These measures may include secure website hosting, encrypted website connections, access controls, security monitoring, software updates and appropriate backup procedures.

No online system can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us.

14. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how your information is used
• Object to certain uses of your information
• Ask for certain information to be transferred to another organisation
• Withdraw consent where processing is based on consent

Not every right applies in every situation.

If you would like to exercise any of these rights, please contact us using the details provided in this Privacy Policy.

15. Complaints

If you have concerns about how we handle your personal information, please contact ADK Scaffolding first so we can try to resolve the issue.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

16. Links to Other Websites

Our website may contain links to other websites.

ADK Scaffolding is not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our website, services, technology or legal requirements.

The latest version will always be published on this page with the date it was last updated.

18. Contact Us

If you have any questions about this Privacy Policy or how ADK Scaffolding handles your personal information, please contact:

ADK Scaffolding
Telephone: 01308 459242
Email: info@adkscaffolding.co.uk